Q)  How do I place an order?
A)  Placing an order with us is simple. You can simply place your order online at www.bellefever.com.au, email us at admin@bellefever.com.au or simply message us on our Facebook page here.

Q)  How do I make payment?
A)  We accept bank transfer or credit card payments through third party gateways such as Eway or Paymate which is similar to Paypal but based in Australia. See more information here

Q)  Does Belle Fever have any stores in my location?
A)  Belle Fever accepts orders from all the corners of the world online at www.bellefever.com.au, the reason we can keep our prices low is due to no costly shopfront overheads, keeping the savings in your pocket.

Q)  I need my order urgently.
A)  Normally a correctly  ordered  purchase will take 15-21 working days to deliver. Due to the large volume of sales we are unable to promise everyone early postage. However we have put on extra staff and will endeavor to get your order to you before your request. Please be advised that a postage selection of Express Post, does not effect production time.

Please note that due to the popularity of our Belle Fever pieces during the lead up to Mother's Day, Father's Day and Christmas, we are unable to offer our normal shipping arrangements or cut off dates.

Q)  What is the difference between Sterling Silver and Monel Silver?
A)  Monel Silver looks and even seems like sterling silver but has more of a white gold rhodium finish, the better difference is that it does not require any maintenance, does not corrode (will never go black) even with contact of human sweat (unlike the tarnishing in sterling silver), becomes more shiny as you wear it and is strong and not flexible like sterling silver. We guarantee that you will not be disappointed with Monel silver.

The advantages of Monel Silver
Unlike Sterling Silver, Monel Silver will never disappoint you!

    Monel Silver jewellery never needs to be removed when having a shower.
    Going to the beach, cleaning or whenever you are in contact with water or body oils and sweat
    It will continue to remain shiny and will not discolour or become dull.
    Monel Silver jewellery requires no cleaning and no maintenance.
    You can keep your Monel Silver jewellery when applying make up or hairspray.
    Monel Silver will continue and improve its shine day by day as its used.

Q)  What address will my purchases be sent to?
A)  At the time of order you will be asked for your details. The shipping address is the address that your orders will be sent to.

Q)  There is a speling mistake/I have received the wrong order
A) Please contact us at admin@bellefever.com.au stating your order number and issue. We will rectify the issue at hand immediately.

Q)  What is the Design Layout Service?
A)  Our Design Layout Service is where you can work with a Belle Fever designer on a custom piece or if you want to see your layout design. 3 revisions/changes are included in this service

Q)  How do I measure my size for bracelets and rings?
A)  The best way to find your size is, if you have an old bangle trace the inside on a piece of paper and measure from one end to the other to get the diameter. Or you could get a string and wrap it around your wrist, checking that it slips in and out of your hand comfortably and then measure the string and put your measurements in cm in the notes. We will be introducing measuring tools that can be sent out very soon

Q)  Can I get a different chain length cause mine is too long/short?
A)  We can exchange your chain within 14 days of reeceiving your item, chain must be in original condition. Please send it to PO Box 6008 Rouse Hill Town Centre NSW 2155 with a note of what length you would like to excahnge to (contact us to find out if we have stock) and self addressed stamped envelope to send the new chain.

Q)  How should I clean my Belle Fever pieces?
A) Frequently wash with soap (phosphate-free) and warm water. Dry immediately.

Q)  The black on my inscription is fading/coming off
A) Generally a double coat of enamel is placed on the inscriptions so that inscriptions will stay black. In saying that, there is a small case of individual wear that has caused some of the enamel to fade or come off. This may be due to strong perfumes or lotions. Please contact us at admin@bellefever.com.au and we can add another coating of enamel for you.

Q)  My pendant seems a little dull after wearing it?
A) Body oils, dirt, grime and acidic residue over time (depending on each individual wearing), can leave your pendant looking dull and sometimes effect the full shine of the product. If this occurs Belle Fever can "clean" and bring back the shine of your pendant. Feel free to contact us at admin@bellefever.com.au

Q)  My gold pendant is not as bright anymore?
A) Body oils, dirt, grime and acidic residue over time (depending on each individual wearing), can leave your pendant looking dull and sometimes effect the full shine of the product. If this occurs Belle Fever can "clean" and bring back the shine of your pendant. Feel free to contact us at admin@bellefever.com.au

Q)  Should I use chemical dips to clean my pendant?
A)  No. Although these dips clean jewellery at an accelerated rate, they are too strong and you may end up removing an important layer of the pendant's surface. When this happens, your pendant might get damaged.

Q)  Why are the links not soldered?
A)  Belle Fever do not solder links on your pendants to allow easy replacing or disassembling of the pieces. However, all our links are super thick at 1.5mm and made by hand so can not bend easily. They are strong and will hold your pieces securely in place.

Q)  Can Belle Fever repolish and clean my jewellery?
A) Yes we can. Send your piece of Belle Fever jewellery to us we will repolish it and return it to you for a fee of $25.00
NOTE: Please include a self-addressed 500g Platinum Express or Registered Post satchel.

Q)  I have a clear residue coming off my pendant, what shoould I do?
A)  Each pendant has a double protective coat placed on top of it to ensure that it is protected and stays clean. If you see a residue or "skin" coming off do not worry as it is usually just the first coat after curing, if you have any questions contact us at admin@bellefever.com.au The protective coat application is an added service that is applied to all pendants. If the first coat peels off there is no reason to be worried as the second coat is still there. This may happen when the pendant is in contact with strong perfumes or lotions.

Q)  My pendant looks like there is tarnish?
A) Belle Fever uses only quality materials for each pendant so tarnish can not occur. What may seem like tarnish, could be just a dull look. Body oils, dirt, grime and acidic residue over time (depending on each individual wearing), can leave your pendant looking dull and sometimes effect the full shine of the product. If this occurs Belle Fever can "clean" and bring back the shine of your pendant. Feel free to contact us at admin@bellefever.com.au

Q)  Can I inscribe at a later stage?
A) Inscribing is included with most Belle Fever pieces at the time of purchase. For non-inscribed products or if you are looking to add a name at a later stage after the initial purchase, then an inscription fee will apply according to the piece/s you wish to inscribe and what you wish to inscribe. Please contact admin@bellefever.com.au to get further details.
NOTE: Please include a self-addressed 500g Platinum Express or Registered Post satchel.

Q)  Can I inscribe on both sides of a Belle Fever piece?
A) Our process is very unique and back inscriptions have a risk of damage to the front of the pendant and the front inscription. so unfortunately we do not offer back inscriptions at this time.

Q)  Where do I send my Photo for my Belle Fever bag and/or wallet?
A)  All you need to do is email us your photo along with your name as reference. If your photo file is too big to email, you can use the free service of www.yousendit.com It is recommended that photos are at least 300dpi and a high resolution file. Email: admin@bellefever.com.au

Q)  Do I have a tracking Number?
A)  Yes all parcels have a tracking number when postage is registered or express. When your order is completed and sent, you will receive an email confirmation and your tracking number that can be tracked on Australia Post's website www.austpost.com.au At times trackings experience a delay in updates, Australia Post has said to wait a few days until your package arrives in the local facility centre.

Q)  How do I contact Belle Fever?
A)  We are purely an online store and provide as many avenues to be contacted. You can contact us via email here admin@bellefever.com.au, via Facebook messages here Belle Fever or Live Chat during business hours. We try to assist and keep our customers happy and prie on our customer service.

If your question or concerns are not addressed here, please feel free to contact us at admin@bellefever.com.au and we will respond within 48 business hours.

Please read Belle Fever's Terms and Conditions for further information here including refund policy