365 DAY WARRANTY INFORMATION
From when you design your personalised jewellery piece, until the time you receive it, our service to you does not stop there. We have a 365 day warranty that covers production defects and workmanship. Please be advised that the warranty will become void if the piece has been subjected to misuse or altered by any other person not a part of the Belle Fever production team.
Our Quality Assurance team inspects and every piece before it is packed and sent, however, in the rare instance that your piece has a defect, please contact us via email,messenger or phone (02) 8211-0228, so that we can assist you in getting your piece repaired. When contacting us, please have your order number or email address that you placed the order with ready.
- The customer is responsible for postage costs associated involving the warranty repair
- Upon inspection, we have the right to void the warranty if we find any signs of misuse, modification, or damage that is beyond regular use as determined by our production team
- Belle Fever is not responsible for lost or stolen pieces
15,291 Customer Reviews
I absolutely love my tree of life necklace with the names of my husband, 3 x sons and my 7 x grand-children all on it (with room for 2 x more grand-children). It is just perfect and the customer service was exceptional.
Written by Deryn P.
We absolutely love Belle Forever we have made many purchases for gifts and never been disappointed the team are always happy to help with custom design thank your very very much look forward to doing businesse in the future
Written by Shaun S.
Thanks Belle Fever my wife was in tears when I gave her the necklace Your customer service is exemplary and the experience dealing with you was great thank you for helping me create a special moment for my wife
Written by Marcus
Love, love, love my Sparkling Love Story Necklace. It's very pretty and the service was very fast.
Written by Julie H.
I just gave this to my mother-in-law for Christmas. I was so happy with the necklace - it really is beautiful - and the whole family oohhed and aahhed over it when it was unwrapped. Your customer service was excellent - you went the extra mile to ensure that the order was correct , amended it when I decided on a slightly different configuration, and ensured that it got to me in my quite limited time frame. Thank you!
Written by Kerryn H.
My daughter absolutely loved the photo necklace that I gave her for her birthday. The team made sure I was happy with everything every step of the way and I couldn't have been more pleased with the finished product or the continuous customer service ***** 5 stars all the way !!!!
Written by Jayne F.