Shipping & Delivery

shipping and delivery

PRODUCTION & DELIVERY TIME

Our designs are made to order especially for you! No mass produced jewellery here, your special, personalised piece will be crafted in our in house production workshop. Your jewellery will go into production once full payment is received and cleared, and if you have ordered the design layout, once the layout is approved, as each piece is made to order. We will keep you updated along the way via email or messenger to advise the progress of your order.

For silver, gold and rose gold pieces with inscriptions, your personalised designs will be sent off to you within 1-2 weeks after ordering.

If your piece is custom cut – such as a Personalised Name Necklace or Bracelet, Personalised Endless Single/Double Infinity Bangle, or custom design, please allow an additional 1-2 weeks for the production of your jewellery design.

Non personalised designs or gift cards, if ordered on their own, are sent within 1 week of order confirmation.

Please add the delivery time for an estimate of when you will receive your order, and keep in mind that this estimate is also impacted by your selected method of shipping, and does not account for delays caused by shipping service disruptions and/or weather delays.


Approximate dispatch times

 

Silver

Rose Gold

Gold

Personalised with inscription

1-2 wks

1-2 wks

1-2 wks

Custom cut jewellery ie name necklace

2-4 wks

3-5 wks

3-5 wks

Non personalised (Ready Made In Stock)

Within 1 wk

Within 1 wk

Within 1 wk

If you have ordered more than one personalised jewellery design, these will all be sent together, so please allow for the dispatch time of the piece with the longest dispatch.

During peak times – such as Christmas and Mother’s Day, it is possible for dispatch to take slightly longer than our usual times, but we will advise this on our website and social media if that is the case.

DO YOU NEED YOUR ORDER URGENTLY?

WE ARE HERE TO HELP MAKE THAT SPECIAL MOMENT HAPPEN!

SOME OF OUR ITEMS ARE AVAILABLE FOR EXTRA FAST 2-7 DAY dispatch FOR A SMALL EXTRA FEE.

CONTACT US HERE TO TELL US WHAT YOU NEED

FREE SHIPPING IN AUSTRALIA

Your order is shipped FREE when its is $99+. If your order is less than $99, the shipping cost is $7. If you would like your order split and sent to multiple addresses, the cost will be $7 per address.

All orders will be shipped via regular post with tracking. We will advise when the order leaves our Sydney office, please allow 3-7 business days from that day for Australia post to deliver your personalised jewellery order.

If you need it earlier, you can opt for Express Post Australia wide for guaranteed next day delivery after it is dispatched from our Sydney office (please check austpost.com.au to confirm your postcode is within the express post network). Express Post costs $14.90.

Pick up from our Sydney office is available subject to prior arrangement only


INTERNATIONAL CUSTOMERS

International shipping is via EMS unless stated below. dispatch times are generally 7-14 business days from when the order leaves our Sydney office.

USA orders are sent via USPS – FREE shipping for over $99, $7AUD for orders under $99

NZ orders are sent via NZ Post - FREE shipping for over $99, $7AUD for orders under $99

UK and Canada – free shipping for over $99, $9 AUD for orders under $99 

All other countries are $19 shipping.

Shipping Rates

 SPENDTYPEDAYSPRICE
> $99 Standard Shipping 3-7 FREE
< $99 Standard Shipping 3-7 $7
  Express Shipping 1 $14.90
> $99 International Shipping 7-14 FREE
< $99 NZ Post / USPS 7-14 $7
< $99 International Shipping 7-14 $9
< $99 International Shipping 7-14 $19

*Days are calculated based on the date of dispatch. Above prices are in AUD. Express shipping duration is for metro areas only

Please note: Electronic gift cards are sent free worldwide.

*Postage options are estimated postage times are provided by Australia post and do not include the time to create your design/s

*Free International Shipping is available to Australia, UK, USA, Canada and New Zealand.

*Due to the number of packages we send out every week, each package is not scanned in by Australia Post over the counter. As a result of this the tracking details may show up as "no events" and have no update until scanned by Australia Post when it arrives at the sorting or delivery centre. If you have concerns and there is no update 3-4 days after you have been informed by us that your package has been shipped, please feel free to contact us or Australia Post directly and we will assist in helping you get an update from Australia Post.

LATEST REVIEWS

15,291 Customer Reviews

★★★★★

Hi Guys: Firstly, thank you SO MUCH for rushing through the dream locket necklace for my sister recently. Your communication outside of hours and rush on the necklace has provided comfort for her on the sudden passing of her husband. xx

Written by Tara W.

★★★★★

Absolutely love the necklace I ordered and such amazing communication and service. I asked if it would be ready for my daughters birthday (without reading the time on the website that clearly indicates estimated time) and it was pushed through and sent to me so fast that it arrived for her special day. Outstanding service :)

Written by Mandy D.

★★★★★

Received the necklace just in time for my mum’s birthday but only because Belle Fever were so understanding and rushed my order. I received updates to let me know what process they were up to and always felt like the customer service was amazing. When I opened the package I was absolutely thrilled with the end product and when my mum opened it she cried. Thank you so much...I highly recommend you guys and tell everyone.

Written by Elle W.

★★★★★

Silver A big thank you to Belle Fever, my Dad lost his best mate quite recently and you have created something I'm sure he will treasure. I can't thank you enough for pushing this order through so fast, I absolutely love it and thank you again for the amazing customer service. ❤❤❤❤

Written by Hayley N.

★★★★★

Over the moon with necklace had so many comments about it ordering was easy and they are extremely helpful we ordered necklace after Xmas cut off date but arrived in time thank you so much highly recommend this company

Written by Kathy T.

★★★★★

Very happy with service and purchase. The team here were so patient and helpful as I freaked out that my items wouldn't be here for Christmas... they did everything they could to assist and when the items came (before Christmas), I was thrilled with the timing and the product. Thank you very much!

Written by Ashley S.