Shipping & Delivery

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Christmas Cut Off Dates

To ensure you receive your order for guaranteed Christmas delivery please see our design cut off times below:

Inscribed designs cut off - 9 Dec 2018

Custom cut designs cut off - 16 Nov 2018

Orders after the Christmas cut off time will be still be processed urgently as we work double time to get as many orders out before Christmas. 

* Still need a gift pass the cut off dates? Why not surprise them with a gift card to create their very own personalised piece here » GIFT CARDS

PRODUCTION & DELIVERY TIME

Our designs are made to order especially for you! No mass produced jewellery here, your special, personalised piece will be crafted in our in house production workshop. Your jewellery will go into production once full payment is received and cleared, and if you have ordered the design layout, once the layout is approved, as each piece is made to order. We will keep you updated along the way via email or messenger to advise the progress of your order.

For silver, gold and rose gold pieces with inscriptions, your personalised designs will be sent off to you within 1-2 weeks after ordering.

If your piece is custom cut – such as a Personalised Name Necklace or Bracelet, Personalised Endless Single/Double Infinity Bangle, or custom design, please allow an additional 1-2 weeks for the production of your jewellery design.

Non personalised designs or gift cards, if ordered on their own, are sent within 1 week of order confirmation.

Please add the delivery time for an estimate of when you will receive your order, and keep in mind that this estimate is also impacted by your selected method of shipping, and does not account for delays caused by shipping service disruptions and/or weather delays.

Approximate dispatch times

 

Silver

Rose Gold

Gold

Personalised with inscription

1-2 wks

1-2 wks

1-2 wks

Custom cut jewellery ie name necklace

2-4 wks

3-5 wks

3-5 wks

Non personalised (Ready Made In Stock)

Within 1 wk

Within 1 wk

Within 1 wk

If you have ordered more than one personalised jewellery design, these will all be sent together, so please allow for the dispatch time of the piece with the longest dispatch.

During peak times – such as Christmas and Mother’s Day, it is possible for dispatch to take slightly longer than our usual times, but we will advise this on our website and social media if that is the case.

DO YOU NEED YOUR ORDER URGENTLY?

WE ARE HERE TO HELP MAKE THAT SPECIAL MOMENT HAPPEN!

SOME OF OUR ITEMS ARE AVAILABLE FOR EXTRA FAST 2-7 DAY dispatch FOR A SMALL EXTRA FEE.

CONTACT US HERE TO TELL US WHAT YOU NEED

FREE SHIPPING IN AUSTRALIA

Your order is shipped FREE when its is $99+. If your order is less than $99, the shipping cost is $7. If you would like your order split and sent to multiple addresses, the cost will be $7 per address.

All orders will be shipped via regular post with tracking. We will advise when the order leaves our Sydney office, please allow 3-7 business days from that day for Australia post to deliver your personalised jewellery order.

If you need it earlier, you can opt for Express Post Australia wide for guaranteed next day delivery after it is dispatched from our Sydney office (please check austpost.com.au to confirm your postcode is within the express post network). Express Post costs $14.90.

Pick up from our Sydney office is available subject to prior arrangement only

INTERNATIONAL CUSTOMERS

International shipping is via EMS unless stated below. dispatch times are generally 7-14 business days from when the order leaves our Sydney office.

USA orders are sent via USPS – FREE shipping for over $99, $7AUD for orders under $99

NZ orders are sent via NZ Post - FREE shipping for over $99, $7AUD for orders under $99

UK and Canada – free shipping for over $99, $9 AUD for orders under $99 

All other countries are $19 shipping.

Shipping Rates

 SPENDTYPEDAYSPRICE
> $99 Standard Shipping 3-7 FREE
< $99 Standard Shipping 3-7 $7
  Express Shipping 1 $14.90
> $99 International Shipping 7-14 FREE
< $99 NZ Post / USPS 7-14 $7
< $99 International Shipping 7-14 $9
< $99 International Shipping 7-14 $19

*Days are calculated based on the date of dispatch. Above prices are in AUD. Express shipping duration is for metro areas only

Please note: Electronic gift cards are sent free worldwide.

*Postage options are estimated postage times are provided by Australia post and do not include the time to create your design/s

*Free International Shipping is available to Australia, UK, USA, Canada and New Zealand.

*Due to the number of packages we send out every week, each package is not scanned in by Australia Post over the counter. As a result of this the tracking details may show up as "no events" and have no update until scanned by Australia Post when it arrives at the sorting or delivery centre. If you have concerns and there is no update 3-4 days after you have been informed by us that your package has been shipped, please feel free to contact us or Australia Post directly and we will assist in helping you get an update from Australia Post.