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Shipping & Delivery

We offer Free International Shipping* for orders of $99 or more

 

Our designs are made to order especially for you! No mass produced jewellery here, your special, personalised piece will be crafted in our in house production workshop. Your jewellery will go into production once full payment is received and cleared and if you have ordered the design layout, once the layout is approved. We will keep you updated along the way via email to advise the progress of your order.  

For silver, gold and rose gold pieces with inscriptions, your personalised designs will be sent off to you approximately 1-2 weeks after ordering. 

If your piece is custom cut – such as a Personalised Name Necklace, Personalised Endless Single/Double Infinity Bangle, please allow an additional 1-2 weeks for the production of your jewellery design. So for silver pieces, dispatch time is approximately 2-4 weeks and gold/rose gold dispatch time approximately 3-6 weeks (Allowing for Gold/Rose Gold Process).

Non personalised designs or gift cards, if ordered on their own, are sent within 1 week of order confirmation.

 

Approximate dispatch times

 

Silver

Rose Gold

Gold

Personalised with inscription

1-2 wks

1-2 wks

1-2 wks

Custom cut jewellery ie name necklace

2-4 wks

3-6 wks

3-6 wks

Non personalised (Ready Made In Stock)

Within 1 wk

Within 1 wk

Within 1 wk

 

If you have ordered more than one personalised jewellery design, these will all be sent together, so please allow for the dispatch time of the piece with the longest dispatch.

During peak times – such as Christmas and Mother’s Day, it is possible for dispatch to take slightly longer than our usual times, but we will advise this on our website and social media if that is the case.

NOTE:

Personalised custom cut designs must be made on or before November 30th 2017 and

Personalised inscribed designs must be made on or before December 4th 2017, for guaranteed Christmas Delivery!

Christmas Shipping: If you have placed an order before the Christmas cut off above then your order is already in process to be sent out by the last Christmas mail batch on December 19th 2017 (all packages sent on December 19 2017 will be upgraded to express postage at no extra cost)

After December 19 2017, all orders placed through out the holidays will be back to the normal turn around time in the table above

Orders placed after this date, we will still continue to create them urgently and send them out as soon as we can. Please note that Australia Post has experienced high volumes and therefore delays during Christmas in the past years.

 

DO YOU NEED YOUR ORDER URGENTLY?

WE ARE HERE TO HELP MAKE THAT SPECIAL MOMENT HAPPEN!

SOME OF OUR ITEMS ARE AVAILABLE FOR EXTRA FAST 2-7 DAY dispatch FOR A SMALL EXTRA FEE.

CONTACT US HERE TO TELL US WHAT YOU NEED

 

Australian shipping information

We ship your order free if it is over $99. If your order is less than $99, the shipping cost is $7. If you would like your order split and sent to multiple addresses, the cost will be $7 per address.

All orders will be shipped via regular post with tracking. We will advise when the order leaves our Sydney office, please allow 3-7 business days from that day for Australia post to deliver your personalised jewellery order.

If you need it earlier, you can opt for Express Post Australia wide for guaranteed next day dispatch from our Sydney office (please check austpost.com.au to confirm your postcode is within the express post network). Express Post costs $14.90.

Pick up from our Sydney office is available subject to prior arrangement only

 

Shipping outside Australia

International shipping is via EMS unless stated below. dispatch times are generally 7-14 business days from when the order leaves our Sydney office.

USA orders are sent via USPS – free shipping for over $99, $7AUD for orders under $99

NZ orders are sent via NZ Post - free shipping for over $99, $7AUD for orders under $99

UK and Canada – free shipping for over $99, $9 AUD for orders under $99

 

All other countries are $19 shipping.

 

Please note: Electronic gift cards are sent free worldwide.

*Postage options are estimated postage times are provided by Australia post and do not include the time to create your design/s

*Free International Shipping is available to Australia, UK, USA, Canada and New Zealand.

*Due to the number of packages we send out every week, each package is not scanned in by Australia Post over the counter. As a result of this the tracking details may show up as "no events" and have no update until scanned by Australia Post when it arrives at the sorting or delivery centre. If you have concerns and there is no update 3-4 days after you have been informed by us that your package has been shipped, please feel free to contact us or Australia Post directly and we will assist in helping you get an update from Australia Post.

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